Frequently Asked Questions
Do you provide in-person sessions?
Not at this time. We are only virtual; however, will be transitioning to hybrid (in-person and virtual) in the near future.
Do you accept insurance?
Yes. We work with select insurance plans through our billing partner, Headway. Coverage and benefits will be verified prior to your first session so you understand any out-of-pocket costs. At this time, we are not accepting Medicaid or Medicare; however, will be accepting Medicaid and Medicare in the near future.
What is Headway?
We partner with Headway, a secure, HIPAA-compliant platform that manages insurance verification, claims submission, and payment processing.
This allows us to streamline billing and focus fully on your care.
Will I communicate directly with Headway?
Yes. You may receive emails or communication from Headway regarding:
- Insurance verification
- Claims and billing
- Payment processing
All communication is secure and related only to administrative and billing needs; however, all questions will be directed to The Vigor Within.
How much will sessions cost?
Your cost depends on your insurance plan and benefits. This may include:
- Copay
- Coinsurance
- Deductible
Headway will verify your benefits and provide an estimate before your first session.
What if I don’t have insurance or choose not to use it?
We offer self-pay (out-of-pocket) options. Please contact us directly for current rates.
How do I make payments?
Payments are processed securely through Headway’s platform using:
- Debit or credit cards
- Zelle/PayPal (for cash pay and Comprehensive Support Services)
When will I be charged?
- Insurance clients: You will be charged based on your plan (copay, coinsurance, or deductible) after claims are processed
- Self-pay clients: Payment is typically due at the time of service
What is your cancellation policy?
We require 24-hour notice for cancellations or rescheduling. Late cancellations or missed appointments may result in a fee.
Will my information be shared with Headway?
Yes, limited information is securely shared with Headway only for billing and administrative purposes, in accordance with HIPAA regulations.
Can I receive a receipt or invoice?
Yes. You can access invoices and billing statements directly through Headway’s platform. For Additional Supportive Services, all invoices will be provided by The Vigor Within.
Who do I contact with billing questions?
For billing or insurance-related questions, you may:
- Reach out to us, and we will help guide you.
We strive to make the billing process as simple and transparent as possible—so you can focus on your healing.
